Reuse and Recycle FAQs
Frequently Asked Questions
Please have a read through the frequently asked questions section for more supporting information:
Q What do you do with working Microsoft Surface Go, Surface Pro or old Surface Laptops that are no longer required by the department?
A These items will be collected from you by DTS and after wiping they will be reused within the university for staff and student initiatives. For this reason, it is important that we get the charger returned with the laptop.
Q What should I do with any old non-working Microsoft Surface Go, Surface Pro or Surface Laptops that are no longer required?
A These can be added to your disposal list and they will be collected as part of a normal collection via the R&R service.
Q When a staff member leaves, what should I do with their old device?
A If the device is an older desktop or non Microsoft laptop, they should be added to your disposal pile awaiting the R&R service. If the device is a fit for purpose Surface Laptop, it should be returned to DTS to be wiped so it can be used by another staff member. For this reason, it is important that we get the charger returned with the laptop.When you later need a new device for a replacement staff member or new starter, you can request one from Device Lifecycle.
Q I have a device that was purchased as a ‘Hardware Exception’, (now called a ‘Non-Standard Device). How is it treated as far as disposal is concerned?
A This device will have been specifically purchased with departmental funds. This means the department can keep using it on the network as long as it is still receiving security updates. The device may also be used off the network when updates finish. When it is no longer needed, please follow the DTS Reuse & Recycle Service.
Q Can damaged or broken IT equipment be taken?
A Yes. They will be used for spare parts or recycled according to environmental legislation for electrical equipment.
Q Is there a minimum number of devices that can be collected?
A To ensure any collection is environmentally efficient, there is a minimum number of 10 devices for a collection. This could include a mix of laptops, desktops and monitors for example. If you don't think you'll ever reach 10 items, please email the Device Lifecycle team explaining this and we will organise something for you (e.g. we may be able to add to another collection).
Q Why has the University decided to offer this service at no costs to departments?
A It is essential from a security and environmental perspective, not to have old unmanaged and unsupported devices holding data sitting around the university. They pose a serious cyber threat. There is also the sustainability aspect to reuse as much as possible to lessen our impact on the environment. It is also to benefit the wider university with such initiatives as LapSafe and devices for the Disability Advisory Service.
Q Can you tell me about the University's recycling partner?
A They are a locally based company called Charterhouse Muller (CHM)*. More information can be found at: https://charterhousemuller.com/. *Charterhouse Muller have been taken over by Academia Technology Group, although we will continue to deal with the local CHM company for the near future.
Q How will any data on my old device be securely erased once it has been collected from the university?
A The universities disposal and recycling partner Charterhouse Muller uses Blancco Drive Eraser. Blancco is the leading provider of enterprise-scale data erasure software and mobile lifecycle solutions. Tested, certified, approved and recommended by 13+ governing bodies and leading organizations around the world, no other data erasure software matches this compliance with the rigorous requirements set by government agencies, legal authorities, and independent testing laboratories. They have earned ISO certifications for internal quality and information security management systems, as well as recognitions for our focus on producing products that encourage environmental sustainability.
Page created by lm920207 on 15/01/25