Complaints procedure

Please let us know if you are not satisfied with any aspect of the LRC service or if you wish to make a complaint.

Our aim is to investigate and to resolve any problems as soon as we can. Whenever possible we would hope to find a solution straightaway. You may contact us by telephone, in writing or by email; see the contact details below.

If you wish to see someone in person, please ask to speak to a senior member of staff at the Information Desks. If the matter cannot be resolved immediately, your query will be referred to the most appropriate person at the earliest opportunity. This will usually be by the next working day.

If you are not satisfied with the solution, you may make a formal written complaint to Mr Wong,T.M., the Head, LRC. You will be sent a response within one week of your complaint being received by the LRC.

In the event that you believe the problem still has not been resolved to your satisfaction you may of course write to the Student Services Office.

Contact

Wong, T.M.

• Email: t.m.wong@reading.edu.my
• Telephone: +607 295 5000
• Address: University of Reading Malaysia, Learning Resource Centre, Persiaran Graduan, Kota Ilmu, 79200 Iskandar Puteri, Johor