MQ1IL02-Process Management

Module Provider: Leadership, Organisations and Behaviour
Number of credits: 0 [0 ECTS credits]
Level:4
Terms in which taught: Autumn / Spring / Summer module
Pre-requisites:
Non-modular pre-requisites:
Co-requisites:
Modules excluded:
Current from: 2023/4

Module Convenor: Dr Sinem Bulkan
Email: s.bulkan@henley.ac.uk

Type of module:

Summary module description:

This module forms part of the Henley Executive Diploma in Managing Business Transformation (Improvement Leader Apprenticeship), as such, sets out to provide the knowledge, skills and behaviours required by Improvement Leaders/Change Managers/Business Transformation managers in today’s world, in relation to Process Management The module is designed to meet the learning outcomes of the Improvement Leader Apprenticeship Standard. 

 

The module covers the application of process thinking and the selection of tools and metrics for process capability analysis. It aims to develop the learner’s approach to identify opportunities to improve business and process performance and maintain ongoing process control. The module covers the aspects of developing processes and resources to support improvement strategy deployment. In addition, the learners will also gain insights into presentation and reporting skills as well as understanding the importance of active listening and giving structured and constructive feedback to others.  

 

Key behavioural skills – team working, professionalism, strategic thinking, safe working– for effective strategic planning and management are strongly outlined throughout the module. The learner therefore gains knowledge and understanding of how to commence and lead process mapping analysis and process capability tools and metrics at unit/business/corporate level strategies focusing not just on techniques and analyses, but also on sustainable behavioural outcomes. 

Aims:

Aims:

The module aims to: 

• Develop knowledge and understanding of application of process thinking techniques and tools to improve everyday business and process performance.  

 

• Develop knowledge and understanding of selection of appropriate tools and metrics for process capability analysis.

 

• Develop knowledge and understanding of the assessment of the organisation’s approach to analysing process capability and identify recommendations for improvement. 

 

• Develop knowledge and understanding of creating and communicating effective summaries. 

 

• Develop knowledge and understanding of the principles of A3 thinking and improve organisation’s approach to A3 thinking. 

 

• Develop the skills of active listening and giving structured and constructive feedback to others. 

 

• Develop the skills for setting/communicating objectives and outcomes.  

 

• Develop an awareness of key behavioural skills needed for effective process management: team working, professionalism, strategic thinking, safe working. 

Assessable learning outcomes:

Assessable learning outcomes:

By the end of the module, it is expected that programme members may be able to demonstrate their ability in the following areas: 



 

Knowledge and Understanding: 

K5: Presentation and Reporting 

• To create and communicate effective summaries. 

 

• To demonstrate knowledge of the principles and benefits of A3 thinking. 

 

• To guide and support others in A3 thinking. 

 

• To establish or improve the organisation’s approach to A3 thinking.  

 

Skills: 

S7: Presentation and Reporting  

• To critique own and others’ improvement reports/presentations. 

 

• To set/communicate objectives/outcomes. 

 

• To give structured and constructive feedback to others. 

 

• To listen and respond positively to questions and feedback. 

 

S13: Process Mapping and Analysis 

• To apply process thinking and tools to identify opportunities to improve everyday business and process performance. 

 

• To assess the organisation’s approach to mapping and analysing processes and make recommendations for the improvement. 

 

• To maintain ongoing process control. 

 

S17: Process Capability and Performance

• To select appropriate tools and metrics for process capability analysis. 

 

• To assess the organisation’s approach to analysing process capability and identify recommendations for improvement. 

 

• Benchmark approaches to process capability analysis used by others and identify opportunities to enhance the business improvement strategy. 

 

Behaviours 

 

B2: Actively seek opportunities for improving team performance and coaching others to resolve under-performance issues. (Team working) 

 

B3: Demonstrate personal resilience. Challenge, influence & engage seniors. (Professionalism) 

 

B4: Drive future thinking for themselves and others.?Actively seek out new ideas, opportunities methods and tools. Build a knowledge and best practice sharing network. (Strategic Thinking) 

 

B5: Recognise opportunities to improve safe working practices. (Safe working) 

Additional outcomes:

N/A

Outline content:

Outline content:

The module covers the following topics: 

• Foundations of Process Management 

 

• Process Thinking 

 

• Process Flow Metrics 

 

• Process Mapping and Analysis Tools (e.g., Value StreamMaps) 

 

• Process Capability and Performance (Short-term, long-term capability) 

 

• Benchmark Approaches to Process Capability Analysis 

 

• Process Control 

 

• Presentation and Reporting (A3 thinking, listening, and feedback) 

 

-The topics should be specifically linked to the behavioural skills (Team working, professionalism, strategic thinking, and safe working). 

 

-The content should be mapped against the OFSTED requirements (British values / Safeguarding / Prevent / Maths/English) and Professional Practice Module.  

 

-The content should acknowledge limitations and challenges to the approaches discussed within the module content. 

Global context:

The module is taught with reference to the global context of the learners’ organisations and their experiences through the inclusion of benchmarking approaches to process capability analysis used by others. 

 

Brief description of teaching and learning methods:

Teaching and learning takes place through a blended learning approach. The teaching and learning methods comprise a combination of self-study via a range of online materials on the Canvas learning platform, face-to-face workshops with Academic Faculty and Learning Coaches, and interaction with a Learning Coach (face-to-face and online) who supports the cohort throughout the module.  Each person participates in a facilitated Action Learning sets either individually or in teams in week 4 o f the module. 

Materials on Canvas include content on-screen, videos, PowerPoint presentations, journal articles, book chapters, practical activities, e-portfolio, and reflection points.  

Contact hours:

	Autumn	Spring	Summer
Seminars	4
Practicals classes and workshops	7
Work-based learning	64
Guided independent study:
Wider reading (independent)	7
Wider reading (directed)	7
Advance preparation for classes	1
Essay preparation	10
Total hours by term	100	0	0
Total hours for module	100

Summative Assessment Methods:

Method

Percentage

Summative assessment- Examinations:

N/A

Summative assessment- Coursework and in-class tests:

N/A

Formative assessment methods:

One 1500-word Work-Based Project, for which formative feedback will be provided.  

Penalties for late submission:

There is no penalty for late submission. However, if learners are at risk of missing the deadline, they are asked to submit an ECF requesting a 14-day extension.  

Assessment requirements for a pass:

Evaluation of the work-based project leads to a decision of ‘Proceed’ or ‘Revise’.  In order to gain a ‘Proceed’ the learner must satisfactorily meet the assignment brief requirements. 

Any learning outcomes not achieved will be highlighted for the learner, so that it is clear that these learning outcomes should be addressed prior to reaching Gateway for the End Point Assessment (EPA).   

Learners may revise their project as many times as necessary, as they progress through the programme.  However, only one resubmission will be evaluated, and feedback provided by the Learning Coach (see reassessment arrangements, below).   

Reassessment arrangements:

The revised work-based project should be resubmitted by the deadline of the notification of the ‘revise’ decision.  This resubmission will be evaluated by the Learning Coach, feedback will be provided and an indication of whether the revised project has met the ‘Proceed’ criteria.  No further resubmissions will be evaluated by the Learning Coach.  The student will need to address any remaining gaps regarding achievement of learning outcomes prior to reaching Gateway for the L6 Improvement Leader End Point Assessment.  Students should discuss this with their Learning Coach at their planned review meetings. 

Additional Costs (specified where applicable):

Travel, accommodation, and subsistence - Expenses when attending workshops (in the case of a workshop taking place at Greenlands or offsite). 

Last updated: 14 September 2023