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Requesting items from Store & Closed Access

Some items are kept in areas not accessible to Library members. Such material will have the location on the Enterprise catalogue "Off-site Store - available on request" or "In Closed Access - available on request."

Only Library members can request items.

Requests should be made in advance of a visit, just specify the dates you want the item when you fill in the Request form. Once your request is available you will receive email notification. Please do not come to the Library unless you have received notification that your item is ready for collection.

Off-site Store items

Making requests

Collection times and availability

  • Requests are collected from the Off-site Store on Wednesday each week.; Please note that collections will not take place on Bank Holidays and University closed days - notice of these will be posted on our Library news blog and our social media channels.
  • The cut-off time for requests on collection days is 08:30.
  • We can collect a maximum of five items for you per collection.
  • Email notification will be sent when your item is available; this will tell you if you can borrow the item and where to collect it from.
  • Items which can be borrowed will be available from the Store & Closed Access Requests shelves in the Ground Floor Quiet Study area. These items can be collected throughout Library opening hours.
  • Non-loan items can be collected from the Welcome Desk on the Ground Floor of the Library. These items are available for consultation during staffed hours only.
  • If you are unable to collect your item yourself it is possible for someone to collect it on your behalf - please supply them with your Campus Card and a letter or email authorising them to collect your item.

Closed Access items

Making requests

  • When you find the item on Enterprise, click on the "Request from Closed Collection" link on the right-hand-side of the display and fill in the details - see Requesting items from Closed Access collections using Enterprise for detailed help. Requests should be made in advance of a visit, just specify the dates you want the item when you fill in the Request form.
  • We can collect a maximum of five items for you per collection.

Collection times and availability

  • Collections take place on Tuesdays, Thursdays and Saturdays. Please note that collections will not take place on Bank Holidays and University closure days - notice of these will be posted on our Library news blog and our social media channels.
  • Requests must be made by 13:45 on Tuesdays & Thursdays and by 08:45 on Saturdays.
  • Email notification will be sent when your item is available; this will tell you where to collect it from.
  • Items which can be borrowed will be available from the Store & Closed Access Requests shelves in the Ground Floor Quiet Study area. These items can be collected throughout Library opening hours.
  • Non-loan items can be collected from the Welcome Desk on the Ground Floor of the Library. These items are available for consultation during staffed hours only.
  • If you are unable to collect your item yourself it is possible for someone to collect it on your behalf - please supply them with your Campus Card and send an email to library@reading.ac.uk authorising them to collect your item.
See also